Erkan's Field Diary – dail..

Virtually in Contact

October 6th, 2009. Published under Anything. No Comments.

In todays world with a 98% population having cell phones, and everyone have a land line at home (I still remember that our neighbor had a rotary phone, before my father could afford one, lol) we are always in contact technically or physically, we have developed the attitude that if we are looking for anyone he needs to be reachable just right away.

The only thing we have forget to consider is that our customers are living in the same environment and have the same attitude, even if we have tried to take it into account, it always seem not to be worth the time, money and effort it will cost to implement it since it involves having a highly sophisticated phone system, staff, and sky high phone bills.

Now with VoIP based PBX the concept of always in contact is available for small businesses, you could have a full phone system with an IVR/Auto Attendant (not only it gives a great impression, it actually let you see what the caller wants before you answered the call), Ring Groups/Hunt Lists, Queues/Agents (allows to control the flow of callers), VM sms Notification (as soon as someone leaves a message you will get a text message with caller ID info) VoiceMail to EMail (receive your voicemail via email, as an attachment so you could listen to it on the fly).

Additional features just for people on the go are FindMe FollowMe (let the caller find you at multiple phone numbers, with options to ring all at once or if you are not available on one it should try the next one, with option to avoid remote VoiceMail boxes), and Transfer Back (when a call was answered by a remote phone you could still transfer it back to your office, as if you are in the office transferring it to another extension).

And many more features for a fraction of the cost.

You may find features, details and pricing, at Voore.com or contact Moshe (at) Voore.com 718-640-1555

by: Moshe_Teitelbaum